VBVPN is developed and operated by VB Tech LLP.
1. How our plans work
Every plan is a one-time purchase for a fixed period. Nothing renews automatically, and no card is stored and charged later. There is no recurring subscription to cancel.
2. Fourteen-day window
You may request a full refund within 14 days of purchase, provided the access you bought has not yet been used. Access counts as used once VPN traffic has passed through your account; simply signing in or installing the app does not.
Refunds are returned by the same method you paid with. Card refunds normally take a few business days to appear, depending on your bank; cryptocurrency refunds are returned in the same cryptocurrency, at the exchange rate applied at the time of the refund — we cannot guarantee the value in your local currency, because that rate is outside our control.
3. After access has been used
Once access has been used, payments are non-refundable: unused subscription time, dissatisfaction with the speed of a particular server, inability to connect from a specific network, device incompatibility, or termination of an account for breach of our Terms and Conditions are not grounds for a refund. We recommend using the free trial to check that the service works for you before paying.
4. Statutory rights
Where mandatory consumer law grants you a right of withdrawal or refund that cannot be waived by contract, that right applies regardless of anything else in this policy. Nothing here limits rights you have by law.
5. Purchases made through app stores
If a subscription was purchased through the Apple App Store or Google Play, the refund policy of Apple Inc. or Google LLC applies, and the refund must be requested from them. We have no control over their decisions and cannot refund such a purchase ourselves.
6. Billing errors
If you were charged twice for the same purchase, or charged for a subscription that was never activated on your account, contact us and we will refund the incorrect charge in full. This is not a discretionary refund — it is a correction of an error on our side.
7. How to request a refund
Write to us through the support page, from the email address used for the purchase, and include the date and amount of the payment. We reply to every request.